What is your current turnaround?
At the moment my current turnaround is 1 - 2 weeks but I aim to get your order to you a lot quicker than that.
Turnaround only applies to my custom prints (faceless illustrations, map prints & new baby prints) everything else on my website will be mailed within 1 - 2 working days of ordering
Turnaround time may be extended during busy periods (Christmas, Mother’s Day etc) so I recommend ordering in advance to ensure you have your order before you need it.
Turnaround is subject to change at any point.
How much is postage?
Postage ranges from £2.00 to £4.00 dependant on what you have ordered.
All items are sent 1st Class with Royal Mail. Once with RM, product delays are out of my control.
Do you ship internationally?
I currently only ship to the UK, however this is something I’m looking to do in the future, should the demand be there.
How can I send the photos to you?
All photos can be sent to me via email; [email protected] or via instagram; @__madebyme___
I want more than 6 people in my faceless illustration. How can I buy that?
Please contact me via the contact page, email or instagram and I will create a custom listing for you to buy with the correct price.
I need multiple copies of the same illustration. How can I buy that?
Same as above.
Do you accept refunds?
Please visit the ‘Returns & Refunds’ page for more information
I accidentally ordered an illustration with too many/too less people. What can I do?
I understand mistakes can happen, we’re only human.
If this happens, not to worry. Please reorder and I will issue a refund for the original order.
Please note; I understand mistakes can happen we are only human, but please double check before checking out that you have selected the correct item. Refunding puts me out of pocket as I get charged transaction fees which I have to make up, should I need to process a refund.
What’s the best way to look after my products?
Please visit the product care page or the best way to care for your items.